Palabras clave
manejo de conflictos
estructura organizacional
planificación estratégica
reconocimiento
Cómo citar
Resumen
Existe un interés por parte de académicos y profesionales en comprender cómo las organizaciones sin fines de lucro (OSFL) pueden diseñar e implementar prácticas para mejorar los comportamientos deseables en los voluntarios (Alfes et al., 2017). Una cualidad en los voluntarios es el compromiso organizacional (CO). Esta investigación tiene como objetivo identificar los factores que disminuyen el CO de los voluntarios y sugiere formas efectivas de lidiar con ellos, lo que lleva a la mejora del desempeño de las OSFL. Esto se logra a través de un estudio de caso en una organización sin fines de lucro puertorriqueña, que consiste en entrevistas a profundidad y cuestionarios autoadministrados sobre la violación del contrato psicológico. Se identificaron y analizaron cinco categorías de factores que inciden negativamente en el CO de los voluntarios: estructura organizacional, comunicación, reconocimiento, planificación estratégica y manejo de conflictos. Por último, se proporcionaron acciones generales para ayudar a las OSFL a lidiar con problemas similares.
Citas
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